Help
Need to reach us? Email support@loomsapp.co and we'll get back to you within 1–2 business days.
Browse the feed or search for products, tap any item to open its detail page, then tap Buy to checkout in the app. Enter your shipping address and pay securely with Apple Pay or card via Stripe. You'll receive an order confirmation in the app and by email.
Open a brand's profile and tap Message, or go to the Messages tab to see your conversations. You can ask about sizing, shipping, restocks, or anything else directly — brands reply in the app.
Returns are handled by the brand that sold the item. Open your order in the Orders tab, then message the brand to request a return. If you need help, email support@loomsapp.co with your order number and we'll assist.
Go to Profile → Settings and tap Delete Account, or email support@loomsapp.co from the address linked to your account. We'll delete your data within 30 days, except where we're required to keep records by law.
Our support team is happy to assist with anything not covered above.
LoomsApp LLC
Maitland, Florida